It all started so promisingly. Discovering the TPL FVG app seemed to solve all our public transport problems in Udine. Little did we know this was just the beginning of a bureaucratic ordeal that would consume three full days of our internship.
The First Disappointment
That first evening, we were relieved to find the app – until we realized it only offered overpriced single tickets or daily passes. The website proudly advertised weekly and monthly passes, perfect for our month-long stay, but these were nowhere to be found in the app. Two biweekly tickets would have been ideal, if only we knew how to get them.
The Desperate Search
With no response from our local contact, our quest began. A German-speaking colleague at my company became our unlikely hero, spending hours on hold with multiple hotlines. The frustrating truth finally emerged: For any ticket lasting more than one day, you need a personalized card and these could only be obtained in person at the bus terminal.
Bureaucracy at its Finest
The requirements for the magical “Personal Card” were staggering:
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A completed 2-page application form
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Original passports plus copies
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Studio-quality biometric photos
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For minors (like me), a parent’s passport too
Salvation at the Bus Terminal
Armed with our documents, we marched to Udine’s bus terminal near Piazza Venerio. After what felt like eternity waiting in line and verifying paperwork, we finally held our prize: the precious Personal Card and our two biweekly passes, saving us €35 compared to daily tickets.
Lessons Learned
As we stared at our hard-won passes, one question burned: “Why is none of this explained anywhere?!” The answer came with weary smiles: Welcome to Italy, where some rules can only be learned through failure.
For future interns, we recommend:
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Apply for the Personal Card immediately
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Avoid phone support – only in-person help works
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Bring infinite patience
Have you faced similar transport challenges abroad? Share your stories below!
(PS: The TPL FVG app remains useful for live schedules despite our ticket struggles)